Refund Policy

Effective Date: October 12, 2025
Company: Layerseven TV
Contact: support@layerseven-iptv.org

At Layerseven TV, customer satisfaction is extremely important to us. This Refund Policy explains how we handle payments, renewals, and refund requests for our IPTV subscriptions.

1️⃣ General Policy

Because IPTV services are digital products with instant activation, we do not offer refunds once your account has been activated and service access has been delivered.

Once you receive your login credentials or M3U URL, your service is considered fully delivered and non-refundable.

2️⃣ Exceptions for Refunds

Refunds may only be granted under specific conditions:

  • ⚠️ You have not received your IPTV login credentials within 24 hours of purchase.
  • ❌ The service fails to work after verified troubleshooting with our support team.
  • 💳 Duplicate or accidental payments (charged twice for the same plan).

If your situation meets one of these exceptions, contact us at support@layerseven-iptv.org with proof of purchase and details of your issue.

3️⃣ Trial Period

We offer a 36-hour free trial so you can test the service before purchasing.
This ensures you can verify compatibility, channel availability, and streaming quality before committing to a paid plan.
👉 Because of this free trial, refunds for active subscriptions are generally not available.

4️⃣ Technical Issues

Our team is available 24/7 to resolve any service issues.
Before requesting a refund, please:

  • Restart your device and router.
  • Check your internet speed (minimum 15 Mbps recommended).
  • Contact our support team for setup assistance.

If the issue persists after verified troubleshooting, a partial or full refund may be considered on a case-by-case basis.

5️⃣ Chargebacks

Filing an unauthorized chargeback without contacting support may result in immediate account suspension.
We encourage you to reach out to our billing team first — we’re always here to help and resolve any issues fairly.

6️⃣ Contact for Refund Requests

To request a refund or report a billing issue, please contact:
📧 support@layerseven-iptv.org

Please include:

  • Your full name
  • Email used during purchase
  • Order ID or transaction number
  • A brief description of the issue

Our billing team will respond within 24 hours.

7️⃣ Policy Updates

We may update this Refund Policy to reflect changes in payment systems or business practices.
Any updates will be posted on this page with the new effective date.

Layerseven TV — delivering premium IPTV service with transparency and trust.